A. Our Rights

• We have the right, at any moment and for any reason, to change or stop providing the services. We disclaim all responsibility for making any services or features available in any jurisdiction, and not all services and features are available in all jurisdictions.
• We may, but have no obligation to, remove materials and suspend or terminate accounts if we determine in our sole discretion that the goods or services offered via a store or the materials uploaded or posted to a store violate our Acceptable Use Policy (“AUP”) or these Terms of Service.
• Verbal or written abuse of any kind (including threats of abuse or retribution) by any of our customers, employees, members, or officers will result in immediate Account termination.
• We do not pre-screen materials, and it is in our sole discretion to refuse or remove any materials from the Service, including your Store.
• We reserve the right to provide our services to your competitors and make no promise of exclusivity in any particular market segment. You further acknowledge and agree that our employees and contractors may also be our customers/merchants and that they may compete with you, although they may not use your Confidential Information (as defined in Section 6) in doing so.
• In the event of a dispute regarding Account ownership, we reserve the right to request documentation to determine or confirm Account ownership. Documentation may include but is not limited to, a scanned copy of your business license, government-issued photo ID, the last four digits of the credit card on file, your status as an employee of an entity, etc.
• We retain the right to determine, in our sole judgment, rightful Account ownership and transfer an Account to the rightful Store Owner. If we are unable to reasonably determine the rightful Store Owner, without prejudice to our other rights and remedies, we reserves the right to temporarily disable an Account until a resolution has been determined between the disputing parties.

WHICH MEANS

• We can modify, cancel, or refuse the service at any time

• In the event of an ownership dispute over our account, we can freeze the account or transfer it to the rightful owner, as determined by us.

B. Processing Orders

1. Tracking number

The order processing procedure needs to be transparent by providing full tracking numbers and shipping labels upon request. Tracking numbers for orders should be updated within 3-5 days from the time the order is placed, and email notifications should be sent to the customer. If this cannot be achieved, we can offer support or request to pause the service. We absolutely do not serve or refund orders from stores that do not ship items.

2. Can I use copyrighted images?

• It’s best to use your own photos, logos, or artwork. We don’t recommend using images you’ve found somewhere online because you probably don’t have the right to use them.
• We are not responsible for orders containing products containing copyrighted images.
• Further information about this can be found in our Intellectual Property and Consumer Content Section.

3. Technical Support

• Our technical support team is ready to assist you with the integration and setup of payments and order processing from start to finish!
• You can reach out to our support team via email or live chat for any assistance required.

C. Refund

1. Refund Policy

Add Tracking:
Ensure the tracking number is updated promptly and regularly. If an order does not have a tracking number within 10 days of the order date, it will be flagged on a Warning sheet. If no tracking number is provided within 15 days, a refund will be issued within 24-48 hours.

Undelivered Orders:
If an order’s tracking number does not show a Delivered status within 35 days from the order date (e.g., undelivered, in transit, returned to the seller, alert, info received, pickup, out for delivery, expired), a refund will be issued within 24-48 hours.

• US and EU Shipping Orders: Orders without a delivered status after 35 days will be refunded within 24-48 hours.
• Orders Outside the US and EU or Special Cases: For orders outside the US and EU or in cases of natural disasters, storms, floods, or supplier/carrier holidays, an additional 7 days are allowed. If there is no delivered status after this period, a refund will be processed within 24-48 hours.

Special Cases:
All special cases must be reported by the buyer and relevant parties within 3 days, including clear handling instructions. If no instructions or special notes are provided, the order will be added to the Warning sheet, and a refund will be issued automatically.

2. Frequent cases of refund

Below is our general approach to handling common shipping issues. The response may vary based on the severity of each case. This is not a fixed procedure for every request; the actual solution may differ for each situation.

Shipping Wrong Item/Wrong Address:
Notify the customer immediately via email, SMS, or call. After receiving a response, quickly resend the correct order and ensure the supplier ships the goods to you as swiftly as possible. If not 

Damaged Item:
While items are processed without damage, issues can occur during transportation. Determining responsibility can be challenging. In most cases, replace the item if the damage is visible. The customer must provide proof of damage and a photo of the packaging label for further inspection.

Incorrect Product Size:
If the actual product is more than 2 inches different in size (shorter, longer, wider, or smaller) than the announced size chart, request the supplier to replace the item.

Late Shipments or Customs Delays:
If a shipment is delayed or held at customs for more than 5 business days for US orders or more than 8 business days for international orders beyond the guaranteed shipping time, inform the customer promptly.

Artwork Issues:
If the provided artwork does not follow our guidelines properly (resulting in issues like small or incorrect print images), it is the seller’s responsibility to replace the item.

Incomplete Order Information:
Incomplete information (such as a missing street address, customer name, phone number, or zip code) can cause delays, such as items being held at the eCommerce center, post office, or being returned. It is your responsibility to contact the customer to confirm the correct information.

Customer Permission:
In all these circumstances, obtain customer permission before resending a replacement. If the customer does not agree to the replacement, refund the order to avoid disputes.

3. Collect Accurate Evidence for Refund/Return

When a buyer raises a Refund/Return claim, the following are very important and essential for the proper investigation of her/his requests.

– Full unboxing video record of the item(s) showing and/or describing the issues (wrong, incomplete/missing, damaged,… product) upon receipt.

– Photo of the product being measured using a measuring tool (from one end to the other) if the product’s size is wrong. [Required for wrong sizes]

– A detailed explanation/description of the problem will help the investigation reach a strong and definitive decision.

D. Limitation of Liability

• You expressly understand and agree that, to the extent permitted by applicable laws, we shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses resulting from the use of or inability to use the Service.
• To the extent permitted by applicable laws, in no event shall us or our suppliers be liable for lost profits or any special, incidental or consequential damages arising out of or in connection with our site, our services, or these Terms of Service (however arising including negligence). You agree to indemnify and hold us and (as applicable) our parent, subsidiaries, affiliates, partners, officers, directors, agents, employees, and suppliers harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms of Service or the documents it incorporates by reference (including the AUP), or your violation of any law or the rights of a third party.
• Your use of the services is at your sole risk. The services are provided on an “as is” and “as available” basis without any warranty or condition, express, implied or statutory.
• We do not warrant that the services will be uninterrupted, timely, secure, or error-free.
• We do not warrant that the results that may be obtained from the use of the services will be accurate or reliable.
• We do not warrant that the quality of any products, services, information, or other materials purchased or obtained by you through the Services will meet your expectations, or that any errors in the Services will be corrected.

WHICH MEANS

• We are not responsible if you break the law, breach this agreement or go against the rights of a third party, especially if you get sued.
• Service is “as is” so it may have errors or interruptions and we provide no warranties and our liability is limited.

E. Intellectual Property and Trademark

• We do not claim any intellectual property rights over the materials you provide to our service. All materials you upload remain yours. You can remove your store at any time by deleting your account.
• By uploading Materials, you agree: (a) to allow other internet users to view the Materials you post publicly to your Store; (b) to allow us to store, and in the case of Materials you post publicly, display and use your Materials; and (c) that we can, at any time, review and delete all the Materials submitted to its Service, although we are not obligated to do so.
• You retain ownership over all materials that you upload to the store; however, by making your store public, you agree to allow others to view materials that you post publicly to your store. You are responsible for compliance of the materials with any applicable laws or regulations.
• We shall have the non-exclusive right and license to use the names, trademarks, service marks and logos associated with your store to promote the service.

WHICH MEANS

• Anything you upload remains yours and is your responsibility.

F. Prohibited Uses

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

For all violations of this prohibition, we can hold all funds related to the breach to handle future situations. In addition, we also ask for permission to stop the service for our partners. We will send you a warning and suspend the service according to the rights stipulated in this Term of Service.

G. Changes to the Terms of Service

We reserve the right to modify these Terms of Service at any time. We will notify you of any changes by posting the new Terms of Service on our website. You are advised to review these Terms of Service periodically for any changes. Your continued use of the service after any modifications indicate your acceptance of the new Terms of Service.

Contact Information

If you have any questions about these Terms of Service, please contact us at:

• Our company: Milseoky – Payment Gate Solution
• Address: 6th floor, New Skyline Buiding, Van Quan, Ha Dong, Ha Noi
• Email: [email protected]
• Support Team: [email protected]
• Phone: + 1 (310) 598-7973

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.